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Exam : Nortel 920-106
Title : NNCSS SYMPOSIUM CALL CENTER EXAM


1. Before you perform software upgrade from these versions of Symposium Web Client (04.00.037.00 to 04.02.011.04 inclusive) to a version downloaded from the Nortel web site, what must you do?
A. Ensure that Active Directory is installed.
B. Ensure Sybase is installed in the Default directory.
C. Make sure that SP5 or SP6a is installed before the upgrade.
D. Download the Microsoft Windows Installer package "CRTEmplates.msi".
Answer: D

2. A field engineer at a customer's site is preparing for a Symposium Call Center Server 1.5 to 4.0 migration. In performing the pre-upgrade checks it is discovered that the disk partitions on the 1.5 server are primary partitions. What action should the field engineer take next?
A. The migration can proceed, making note of the problem. The partitions will be created correctly on the new 4.0 server.
B. Schedule time with the customer to convert the drives from primary to extended partitions using individual full backups for each drive as time allows.
C. Perform a database backup on the 1.5 server. Use Disk Administrator to delete the partitions and re-create them as extended partitions. Perform a database restore.
D. Perform a full backup on the 1.5 server. Fdisk and format the 1.5 server drives. Perform the full restore procedure, ensuring the database drives are partitioned as extended partitions.
Answer: A

3. A field engineer is performing an upgrade from Symposium Call Center Server 1.5 to 0 on a PVI platform. The steps to restoring the database have been completed. An error during the database initialization states: "could not create database". Given that a successful integrity check on the database has been run, what steps should the field engineer perform next?
A. Key the database in by hand.
B. Fdisk and format all hard drives, perform the procedure again from the beginning.
C. Uninstall Symposium Call Center Server, and start the procedure over from that point.
D. Check the platform recovery disk for database segmentation and contact Nortel Networks support if segmentation is found.
Answer: D

4. Following the installation of the Symposium Express 3.0 server software, what steps must the field engineer take to install PEPs on the Symposium Express server?
A. Log on to the NT server as NGenDist, shutdown all applications, and proceed with the PEP installation.
B. Log on to the NT server as Administrator, shutdown screen savers, and proceed with the PEP installation.
C. Log on to the NT server as NGenSys, shutdown all applications, including screen savers and proceed with the PEP installation.
D. Log on to the NT server as NGenDist, shutdown all applications, including screen savers and proceed with the PEP installation.
Answer: C

5. When upgrading a SECC Client you get an error When upgrading a SECC Client you get an error annot overwrite C:NortelIccmEncrp32.dll.?What must be done previous to the upgrade to resolve this issue ?
A. Remove all Client peps and reboot the Server.
B. Make sure that SP5 or SP6a is installed before the upgrade.
C. Ensure Report Listener is closed down before upgrading the client.
D. This error is intermittent and if it occurs it can be cancelled and ignored.
Answer: C

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