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Exam : Microsoft 70-271
Title : Supporting Users and Troubleshooting a MS Windows XP OS


1. You are a desktop support technician for your company. The company has a volume licensing agreement to install Windows XP Professional.
You travel to a branch office to repair a failed hard disk on a computer running Windows XP Professional. You do not bring a Windows XP Professional CD-ROM with you. You purchase a retail copy of Windows XP Professional, and you insert the CD-ROM to start the installation. During Setup, you are prompted for the product key.
You need to complete the setup of Windows XP Professional.
What should you do?
A. Type the product key for the company's Windows XP Professional volume license.
B. Type the serial number that appears in the System Properties dialog box of another Windows XP Professional computer in the branch office.
C. Type the retail product key that appears on the back of the Windows XP Professional CD-ROM case.
D. Restart the computer and press the F5 key during Setup.
Answer: C

2. You are a desktop support technician for your company. You are installing Windows XP Professional on a new desktop computer. The computer has two IDE hard disks that are connected to a two-channel IDE RAID controller. Both hard disks are connected to the same channel.
When you run Windows XP Professional Setup on the new computer, you receive the following error message: "Setup did not find any hard disk drives installed in your computer."
You verify that the two hard disks are properly connected to the controller and that both hard disks start when the computer is started.
You need to resolve the error and install Windows XP Professional on the new computer.
What should you do?
A. Configure the BIOS of the computer to enable Plug and Play support. Restart the computer and run Setup again.
B. Configure the hard disks to use separate channels on the IDE RAID controller.
C. Modify the BIOS for the IDE RAID controller to configure the boot sequence to start from the first hard disk.
D. Run Setup again. When you are prompted, insert a floppy disk that contains the driver for the IDE RAID controller.
Answer: D

3. You are a desktop support technician for your company. You need to install Windows XP Professional on a computer by using Remote Installation Services (RIS).
The computer has a network adapter that is PXE compliant. The network adapter is installed in the second PCI slot. You enter the computer's BIOS setting, and you discover that there is no option for selecting a network adapter in the boot order settings.
You need to ensure that the computer can start from its network adapter.
What should you do?
A. Restore the default CMOS settings on the computer's motherboard. Restart the computer.
B. Ask an administrator to create a boot disk. Start the computer from the boot disk.
C. Move the network adapter to the first PCI slot in the computer and restart the computer.
D. Move the network adapter to the last PCI slot in the computer and restart the computer.
Answer: B

4. You are a desktop support technician for Contoso, Ltd. You need to install Windows XP Professional on a new desktop computer and to join the computer to the Active Directory domain named contoso.com.
During the installation process, you enter static IP addresses for the computer, default gateway, and DNS server. When you attempt to join the computer to the domain, you receive the following error message: "An invalid domain was specified. Would you like to proceed for now and try to join a domain later?"
You verify that the domain name is entered correctly and that the computer is physically connected to the network. You are able to log on to the domain from your own computer.
You need to join the new computer to the domain and complete the installation of Windows XP Professional.
What should you do?
A. Configure the TCP/IP properties of the new computer to disable the use of an automatic private IP address.
B. Configure the TCP/IP properties of the new computer to use the correct IP address for the default gateway and DNS server.
C. Verify with your network administrator that the DHCP server is running and online.
D. Type the domain name as www.contoso.com when joining the domain.
Answer: B

5. You are a desktop support technician for your company. A system administrator gives you an answer file named Companystandard.txt on a floppy disk. You plan to use the Companystandard.txt file to perform unattended installations of Windows XP Professional when installing from a Windows XP Professional CD-ROM.
You use a Windows XP Professional CD-ROM to start the unattended installation on a computer, and then you insert the floppy disk into the computer's floppy disk drive. However, Setup prompts you for configuration information.
You need to ensure that Setup will finish without prompting for configuration information.
What should you do?
A. Modify the computer's BIOS settings, and ensure that the computer is configured to start from the floppy drive.
B. Modify the computer's BIOS settings, and ensure that the computer is configured to start from the CD-ROM drive.
C. Change the name of the answer file to Unattend.txt.
D. Change the name of the answer file to Winnt.sif.
Answer: D

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