642-162 Exam

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Exam : Cisco 642-162
Title : IP Contact Center Express Implementation Exam


1. In CRS Administration, when you add a JTAPI Call Control Group, what is created on the Cisco CallManager?
A. CallManager Call Control Group
B. CRS CTI Route Point
C. CRS JTAPI User
D. CTI ports
E. CRS Call Control Group
F. CTI Route Points and directory numbers
Answer: D

2. The CRS Installer is used to perform which functions? (Choose three.)
A. install CRS software
B. back up CRS data
C. repair a CRS installation
D. back up CallManager data
E. remove a CRS installation (uninstall)
F. activate CRS components
Answer: ACE

3. How are CTI ports in a CTI Port Group added on the CRS Server?
A. They must be created in Cisco Unified CallManager in ascending order (i.e., 1001, 1002, and 1003) with no gaps or missing numbers in the group.
B. They can be assigned as a range of ports in CRS Application Administration.
C. They are the same as the CTI Route Points in the Cisco Unified CallManager and automatically built in CRS when they are associated with the JTAPI user.
D. They are the same as the CTI Route Points in the Cisco Unified CallManager and automatically built in CRS when they are associated with the RM JTAPI user.
Answer: B

4. Which Codec should be selected when a CRS cluster uses Automatic Speech Recognition (ASR)?
A. G.711
B. G.723
C. G.729
D. Any Codec works fine with ASR.
Answer: A

5. How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?
A. one language for both the CAD and the CSD
B. one language for the CAD and a different language for the CSD
C. two languages for the CAD and one language for the CSD
D. two languages for both the CAD and the CSD
Answer: A

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