642-091 Exam

Free 642-091 Dumps Download

VisualExams offers free 642-091 dumps,642-091 Practice exam,642-091 exam questions for APE for Validating Knowledge certification(Cisco Certified Network Associate). You can check out the question quality and usability of our 642-091 practice exam before you decide to buy it.Before you purchase our 642-091 Q&A,you can click the link below to download the latest 642-091 pdf dumps.
　
　
Exam : Cisco 642-091
Title : CRM Express Integration


1. What information needs to be obtained from the Cisco CallManager Express in order to configure the Cisco CRM Communications Connector to function properly? (Choose two.)
A. version number of the CallManager Express
B. number of phones registered to the CallManager Express
C. total number of extensions defined on the CallManager Express
D. CallManager Express username and password associated with the CRM user's extension
E. IP address of the CallManager Express
Answer: DE

2. Select the two answers that best describe the Screen Pop feature provided by the Cisco CRM Communications Connector. (Choose two.)
A. supports automatically popping the customer record when a customer call is internally transferred from one CRM user to another
B. opens customer account record on recipient's PC screen as call arrives
C. provides a screen pop of the customer's previous purchase history with the company for the agent to view
D. supports manual association of calls with new or existing account records
Answer: BD

3. Select the answer that best describes the role of Microsoft CRM within the solution.
A. functions as the call queuing and call routing component to perform screen pops
B. acts as the interface and data store for the customer records database
C. performs automatic lookups of the Caller ID information sent directly from the Cisco CallManager Express to the Microsoft CRM server
D. functions as the TAPI listener to receive new call information from Cisco CallManager Express
Answer: B

4. What type of application programming interface (API) does the Cisco CallManager Express use to relay caller ID and call state information to the Cisco CRM Communications Connector?
A. Transaction Tracking Response API (TTR)
B. Java Telephony Programming Interface (JTAPI)
C. Cisco CallManager Express uses TAPI Lite, leveraging the TAPI service provider integrated into Cisco IOS
D. Cisco CallManager Express uses Extended Markup Telephony Integration (EMTI)
Answer: C

5. Select the answer that best describes how the Cisco CRM Communications Connector handles Click to Dial outbound calls if there is more than one phone number listed for the Microsoft CRM customer contact?
A. You cannot Click to Dial if there is more than one phone number listed for the Microsoft CRM customer contact record.
B. The Cisco CRM Communications Connector pops a small GUI which asks you to choose which phone number you wish to call.
C. You select which phone number is the primary phone number for the contact; that number is the one that is called.
D. The Cisco CRM Communications Connector Click to Dial feature works only with the listed business phone number field.
Answer: B

Free download:Free 642-091 dumps

VisualExams 642-091 Exam Description

642-091 exam training is available in various formats to best suit your needs and learning style from VisualExams. Whether you are a hands-on tactile learner, visually or even a textbook training veteran, we has the 642-091 resources that will guarantee you to pass your 642-091 practice exam at the first time!

Guarantee to Pass Your 642-091 Exam

We provide the latest high quality 642-091 practice exam for the customers,we guarantee your success at the first attempt with only our 642-091 exam questions, if somehow you do not pass the exam at the first time, we will not only arrange FULL REFUND for you, but also provide you another exam of your claim, ABSOLUTELY FREE!

The Tenet Of VisualExams

Our on-site online training experts create all of the Cisco 642-091 exam products available through Actual-Exams. Our main goal is that you get more kownleage with less money.You will find our price is very cheap.

After-sales Service

Once you purchase our products,we will offer you the best service.After you purchase our product, we will offer free update in time for 90 days.Whatever you have any questions,we will help you solve it. And in 3 weeks we will offer you free updates,so please pay attention our site at all times.

Acquiring Cisco APE for Validating Knowledge certifications are becoming a huge task in the field of I.T. More over these exams like 642-091 exam are now continuously updating and accepting this challenge is itself a task. This 642-091 practice test is an important part of Cisco certifications and at APE for Validating Knowledge braindumps we have the resources to prepare you for this. The 642-091 exam is essential and core part of Cisco certifications and once you clear the exam you will be able to solve the real time problems yourself.Wamt to take advantage of the Real 642-091 Value Pack and save time and money while developing your skills to pass your 'Cisco Certified Network Associate (APE for Validating Knowledge) Exam'? Let VisualExams help you climb that ladder of success and pass your 642-091 now!